Operation guide
DRB welcomes suggestions, reports, or comments from all including
employees, subsidiaries, partners and customers. DRB is operating the system in accordance with Cyber Audit Department Operation Regulations, so we will do the best to ensure the contents of the report are strictly confidential and the informant does not receive any disadvantages due to the reports.

Processing
procedure

  • Tip-off receipt Once the reported information is processed, a confirmation letter of receipt will be sent.
  • Investigation We will investigate and gather facts in accordance with the informant protection regulation. The length of the investigation period may vary depending on the matter of the case.
  • Closing Once the investigation is complete, disciplinary actions and/or improvement measures will be decided. After the internal deliberation, the measures will be finalized and enacted.
  • Processing
    results     We will provide a final report to the informant once the case is closed.

Reportable
acts

  • Receipt of money, goods, and/or entertainment
  • Misuse of position and/or authority
  • Improper solicitation and/or unfair requests (theft, embezzlement and misuse of public funds)
  • Act that causes DRB to suffer economic losses
  • Violation of law and regulations on fair trade
  • Unethical act (manipulation of documents and/or making of false reports)
  • Breach of internal accounting rules
  • Other acts, including violations of ethical code

Operation
rules

  • 1DRB Cyber Audit Department is open to everyone, including employees and outsiders, and receives reports on unethical acts as listed above.
  • 2Reports can be made anonymously or under your real name. However, we may not investigate anonymous reports without specific evidence.
  • 3We guarantee the confidentiality of the identity of the informant and the contents of the report and prohibit any retaliatory acts against the informant.
  • 4Reports also can be sent to DRB through various channels such as mail, telephone, fax, and e-mail.
    - TEL : 051-520-9270
    - E-MAIL : cyber@drbworld.com
    - FAX : 0502-289-9601

Important Notices for Whistleblowing / Reporting

  • In principle, reports should be submitted under the informant's real name to ensure the credibility and authenticity of the report.
  • Informants must state their identity, the subject of the report, and the specific details and purpose of the report, and submit concrete evidence for fact-finding verification.
  • Anonymous reports are also accepted; however, investigations may not be conducted if concrete supporting evidence is not provided.
  • An investigation may not be initiated or may be closed if the report falls under any of the following circumstances
    • Where the reported matter does not fall within the scope of reportable violations or actions
    • Where the report pertains to a private dispute between individuals or matters of personal privacy
    • Where the details of the report are manifestly false
    • Where the report is deemed to be a malicious, defamatory, or fraudulent reports intended to defame a specific person
    • Where an investigation, lawsuit/trial, or other administrative inquiry regarding the exact same matter is already ongoing or has been concluded
    • Where the informant fails to supplement the report or supporting documents within the final deadline despite receiving two or more requests for supplementation

Provision on
informant
protection

  • The identities of informants shall not be disclosed without their consent and will be thoroughly protected.
  • The informants shall be protected from any disadvantages or discrimination by their business relationship or affiliated department due to reporting.
  • If the informant is to be found at fault in relation to the report, the disciplinary action may be reduced or exempted in extenuating circumstances.